Terms and Conditions

The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.

PhysioTools Terms and Conditions:

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these. This does not affect your statutory rights as a consumer.

PhysioTools contact details:

We are PhysioTools Oy, a company registered in Finland under company number 301.642. Our registered office is Viinikankatu 1C, 33100 Tampere, Finland. You can fax us on +358-20-830 1300 or email: sales@physiotools.com.

If you have a problem or query with any goods or services you purchase from us, please contact us by email sales@physiotools.com or write to the address above. 

For any support queries please contact helpdesk@physiotools.com

Purchasing from us:

The various products referenced in the Site (the "Products") are provided by PhysioTools.

You can purchase from us from all over the world. Pricing is shown against all products that are currently available to be shipped to the delivery location you have selected. If there is no pricing shown against a product or products then the product is currently unavailable for shipping to your delivery destination. Shipping costs and method will vary between the delivery location of the purchaser and the distribution location of the vendor. The breakdown of these costs will be shown prior to the purchase of the goods.

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your postal delivery details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the registered office address above.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

If you discover you have made a mistake with your order please contact Customer Care immediately by either phoning +358 208 301 303 or emailing us at sales@physiotools.com. We will acknowledge all questions or queries as soon as possible.

PURCHASE OF SOFTWARE

When you order software from us you will also be bound by the terms of the software licence supplied with the software.

All prices and offers are subject to change and availability. Errors and omissions accepted subject to not selling below our cost price. Applicable taxes will be charged on all prices (including carriage) at a country relevant rate. For out of stock items, delivery dates given are only estimates.

In general CD's or DVD’s fall under a 'shrink-wrap' policy which is standard for this medium. We do not accept the return of CD's or DVD's that have had their shrink-wrap opens and/or removed. The return of goods that are faulty in some way will ONLY receive a shop credit. As you can understand it is too easy these days for someone to buy a CD/DVD, copy it, and then return it for a refund. Therefore full refunds will not be provided.


Delivery:

We and our associated couriers aim to deliver goods to you within the time indicated by us, usually they are actioned and if the goods are in stock they are shipped within 48 hours. The carriers that we use may vary from time to time from those that are mentioned on our website. This is usually to increase the safety and/or speed of delivery to you the customer. We cannot provide an exact delivery date at the time of ordering. Some items will arrive within a week however some orders may take considerably longer. We do action and ship orders as soon as possible and from that time onwards the speed of delivery depends on the carrier and the customer’s presence at the time of delivery. We also may deliver the goods in several consignments but will not charge any extra delivery for this.

Our shipping costs are all we will ask from you although this cost may in fact be higher to us, especially for non-European orders. All customers should be aware that in some instances various goods might attract import duties/taxes and that they as the customer are fully responsible for the payment of these fees should they be applicable.

It is the responsibility of the customer to ensure that someone is available to collect the goods at the time of delivery. Please make sure that your shipping address follows this condition.

Damaged or defective goods:

We will supply goods that are free from defects in materials and workmanship for a period inline with the individual warranties that apply to the goods (or longer if required by law) beginning from the date of delivery. You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must email us as soon as possible and we will arrange for their return. If the goods are found to be damaged prior to delivery to you, or defective, we will at our option repair or replace the goods or refund the price paid by you. Specific terms and conditions are outlined during the point of sale. They must be accepted before purchasing from us.

In the case of a refund we shall refund the total amount of money paid by you for the goods, less any costs to collect the goods if required, within 30 days starting with the day on which we receive a notice of cancellation in writing from you, or upon return of the goods if they had already been sent to you.

This is important. Please read carefully

If you are a consumer you have the right, in addition to your other rights, to cancel the contract (other than for software products which have been unsealed by you) and receive a refund. However, we will only accept unwanted computer products for refund within 7 days of delivery, provided that the goods are complete with all relevant packaging in an unused and re-saleable condition. You must inform us in writing of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you. You must return the goods to us at your cost and we would advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation, then you will not receive a refund.

If you wish to cancel this contract, please email webshop@physiotools.com or write to Contract cancellation, PhysioTools Oy, Viinikankatu 1C, 33100 Tampere, Finland. To cancel this contract you must give us notice within 7 working days starting on the day after the day you receive the goods.

Other information you need to be aware of:

A copy of these Terms and Conditions and your order may not be kept by us and so we advise you to print a copy of them for your information in the future. We reserve the right to update/amend/change and vary these terms and conditions at any time so please refer back to them as required.